FAQ
Основні запитання
The EcoWalnut team is professionally engaged in the production of interesting, beautiful and exclusive products from high-quality wood of various species for various applications!
Delivery within Ukraine is free. Nova Poshta post office (1-3 days):
address delivery (Nova poshta courier);
delivery to a Nova Poshta post office.
Ukrposhta post office (2-5 days):
Ukrposhta post office.
Pickup from our office in Kyiv.
Mon-Fri: 08:00-18:00;
Sat-Sun: day off.
You can pay on the website, to the account of an individual entrepreneur/LLC, in cash, or by sending goods with cash on delivery.
International delivery is paid, the delivery cost will be calculated by the manager after placing the order. Your regional post office:
We deliver by air (express) from Ukraine using registered local mail with tracking and insurance. Delivery to Europe and the USA takes 7-12 days and 10-21 days to other countries. We deliver worldwide.
UPS Express Mail:
Delivery to Europe and the USA takes 5-7 days and 7-10 days for other countries. We deliver worldwide.
You can make a payment using various payment systems: Payoneer, PayPal, Portmone, Fondy, or Liqpay. For large orders, we also use SWIFT payment.
Warranty service - six months from the date of purchase, sending the goods to production at the customer's expense. Return/exchange within 14 days from the date of purchase in accordance with the current legislation of Ukraine (on consumer protection).
